You can find the details for balance top-up on the Operations — Add funds tab, as well as in the agreement on the My companies tab.
Send a bank transfer with a description
“Service agreement dated dd/mm/yyyy.”
After the funds are received and credited to your balance, a Funding invoice will be generated on the Operations -> Fundings tab. If you need to receive an invoice before actually replenishing your balance, please contact your manager to activate this option.
Terms and procedure for crediting payments:
We usually receive a bank transfer within 3-5 business days, excluding the day of sending funds.
Upon receipt, we will credit the funds to your company’s balance. You will receive an automatic notification to your email.
Important: crediting is carried out manually by the financial department during business hours (Mon-Fri from 9:00 to 18:00 UTC +3)
The deadline has passed and payment has not been received?
If you use payment services such as Airwallex, Payoneer and other that do not allow us to identify the sender, always notify us of a deposit by attaching payment confirmation. In other cases, this information is usually not required.
If the payment is not received within 5 business days, please send us payment confirmation. We will check if your payment has been received but unallocated.
If more than 5 working days have passed, excluding the day of dispatch, and the payment has not been credited, send us an MT103 form and we’ll send it to our bank for searching.
If we do not receive a reply on the status of the payment even in this case, ask your bank for a GPI tracker (aka UETR, universal SWIFT transfer identifier, format: XXXXXXXXXXXXXX-XXXXXX-XXXX-XXXX-XXXXXXXXXXXXXXXXXXXX). This way you will see what step your payment is at.
TOPPING UP YOUR BALANCE BY BANK TRANSFER
Your bank may charge a
fee for a
SWIFT transfer. When money is in transit, correspondent banks may also charge additional payment processing fees.
There are basically 3 variants of SWIFT-transfers:
- OUR — the sender pays all commissions
- SHA — the sender pays only their bank's commission and the recipient covers all other expenses
- BEN — the recipient pays all expenses
Please choose OUR to make sure your bank will cover any fees associated with the payment so that we can receive the full amount of your transfer. This is called an "OUR" SWIFT transfer.